Shipping & Delivery
We know your dog’s comfort cannot always wait. We carefully prepare every Animobilo order and keep you informed from dispatch through delivery.
Where Orders Ship From
Animobilo is an international pet-mobility brand. Orders are fulfilled and dispatched from our fulfilment facilities in China.
Because orders travel internationally, delivery times may be longer than domestic shipping and can occasionally be affected by customs processing, carrier capacity, weather, or local delivery conditions.
Processing and Delivery
Delivery dates are estimates, not guaranteed delivery dates. During busy periods, customs clearance, remote-area delivery, carrier disruptions, and severe weather may extend transit times.
| Order Stage | Timeframes |
|---|---|
| Order Preparation | 1-3 business day |
| Dispatch Confirmation | Once handed to courier |
| International Transit | estimated time, rather a guaranteed date |
| Customs Clearance | Varies by destination |
| Final-mile Delivery | Courier-dependent |
Tracking Your Order
Once your order has been dispatched, we will email you a shipping confirmation with tracking details.
Please allow up to 48–72 hours after dispatch for the carrier’s tracking system to show its first movement. This is normal for international shipments and does not mean your parcel has been lost.
You can also visit Track Your Order and enter your order details to view the latest available shipping status.
Duties and Taxes
Any applicable import duties and taxes are included at checkout where stated. You should not normally be asked to pay additional import charges on delivery.
Delays and Address Changes
Please check your shipping address carefully before placing your order.
If you need to change an address or correct an order detail, contact us as soon as possible at support@animobilo.com. We can only make changes before the order has been dispatched.
If a parcel is delayed:
- Check the tracking link first, including any local-carrier updates.
- Allow additional time for customs or carrier processing where shown.
- Contact us if there has been no tracking movement for [X business days] after the estimated delivery window.
If a delivery is refused, uncollected, or returned because an incorrect address was supplied, return shipping, re-delivery, customs, and handling costs may be deducted where permitted by applicable law.
Damage and Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged in transit, incomplete, or different from what you ordered, contact us within [48 hours / 7 days] of delivery with:
- Your order number
- Clear photos or video of the item and packaging
- A short description of the issue
Do not dispose of the packaging until we have reviewed the claim, as the courier may require evidence.